Customer Care Specialist

Customer Care Specialist

Location: North Richland Hills, Texas

Salary: $16.50 - $16.50

Job Category: Office Support

Date Posted: 09/16/2022

Job Description:

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Job Description:

Axcess Staffing is hiring an on-site Customer Care Specialist for XPO Logistics, located in North Richland Hills, TX. As a Customer Care Specialist, you will provide excellent customer service to internal and external customers, where you will have the support to excel at work and the resources to build a career. Must be comfortable learning technology and have good typing skills.

The Customer Care Specialist will investigate and resolve billing and operation issues, and provide timely feedback to customers.

First four weeks on assignment requires MANDATORY attendance.

Responsibilities:

• Provide excellent customer service to internal and external customers.
• Taking ownership of customer needs and work internally on behalf of customers.
• Identify the causes of problems and take appropriate resolution steps.
• Respond to customer inquiries promptly.
• Escalate issues appropriately.
• Enter data accurately for all customer interactions.
• Handler invoice disputes.
• Correct billing errors, explain billing terms and charges to customers.
• Accurate handling of customer service inquiries.
• Schedule adherence and system availability.
• Use of case management system to track cases and follow up on open issues.

Desired Background/Skills:

• 1 year or related work experience.
• High school diploma or equivalent preferred
• 3 years of customer service experience preferred.
• 1 year of transportation industry experience preferred.

Other Information:

Hours:
• Office Hours vary between 7:00AM to 6:00PM. 8 hours shifts.

Working at Axcess means you are eligible to receive:
• Health, Dental and Vision coverage
• Disability and Life Insurance
• Behavior Health
• Accidental Insurance
• And more!

Don’t miss out on this exciting opportunity to join a hardworking, exciting team- apply with us today to get started!

#INDT3
#ZIP

Interested candidates please reference job code 208982 when responding to this ad.


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About us

Axcess is more than just a job placement agency. We’ll work one on one with you to
make sure we find the best fit for you while still getting you to work as fast as possible.

For over 40 years we have been a staffing leader, placing talented people with great
organizations all across the US. We attribute our success to our unmatched commitment to
people; our field talent, our clients and our employees.

Find out what it’s like to partner with an employment agency that truly cares and supports
you through your job search process.